OmniStudio
An agent platform exposes typed Jev decisions through a UI, an agent tool, and a System One-compatible API, with local and hosted backends.
An agent platform exposes typed Jev decisions through a UI, an agent tool, and a System One-compatible API, with local and hosted backends.
OmniStudio forwards the typed request through its shared System One function and displays answer probabilities/confidence in the UI or converts them to readable agent-tool output. This documented sample is an API example, not an observed result.
Should this go to a human right now instead of an automated queue?
Documented state contains subject, body, and customer_tier fields for the duplicate-charge ticket.
Choose local or cloud mode and configure the selected decision engine.
Use the UI, jev_evaluate tool, or POST /v1/systemone to send a constrained question.
Review the returned probabilities and confidence in the interface or calling agent.
It offers the same typed decision interface across a local model, compatible service, and hosted provider, including copyable request examples.