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How it uses Jev

The SDK TypeSafe gateway maps Laravel Boolean, Choice, and Score classification questions to Jev Noul, Choice, and Score and posts them with caller-supplied state to /systemone. A pinned test shows customer-message triage with three typed questions.

What Jev decides

Customer message triage exampleExample answers · not a recorded Jev response · Source ↗
Question 1 · is urgent
YOUR APP
INSTRUCTION

Does this message convey urgency?

STATE

The test state is the customer message “Stripe connect keeps failing, losing sales, help ASAP”. This is a test fixture, not a recorded production judgment.

JEV · NOUL
YesNo
Question 2 · department
YOUR APP
INSTRUCTION

Which team should handle this?

STATE

The test state is the customer message “Stripe connect keeps failing, losing sales, help ASAP”. This is a test fixture, not a recorded production judgment.

JEV · CHOICE
  1. billing
  2. technical
  3. sales
Question 3 · frustration
YOUR APP
INSTRUCTION

How frustrated is the customer?

STATE

The test state is the customer message “Stripe connect keeps failing, losing sales, help ASAP”. This is a test fixture, not a recorded production judgment.

JEV · SCORE
02

App workflow

  1. Define a classification

    A Laravel caller supplies customer message state and typed Boolean, Choice and Score question objects.

  2. Send through the TypeSafe gateway

    The gateway converts question objects into Jev wire format and posts state, questions and model to the System One endpoint.

  3. Consume typed results

    The SDK maps Jev Noul, Choice and Score answers back into Laravel answer objects for the caller’s routing workflow.

Why it is interesting

Laravel offers Jev through a framework-level classification API; callers retain typed PHP answer objects and can switch providers without hand-building the Jev wire format.